Refund & Return Policy

1. Return Window

We accept returns within 30 days of delivery for a full refund to your original payment method.

2. Condition Requirements

Items must be unused, unwashed, and in original packaging with all tags attached. Personalized items and final sale items cannot be returned.

3. Initiating a Return

1. Visit our returns portal or email returns@kanko.com
2. Provide your order number and reason for return
3. Receive a prepaid return shipping label via email
4. Pack items securely and drop off at any authorized carrier location

4. Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

For size or color exchanges, please return the original item for a refund and place a new order. This ensures you get your preferred item quickly.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours with photos. We'll send a replacement at no cost with a prepaid return label for the damaged item.

7. Gift Returns

Gift recipients can return items for store credit. The gift giver will not be notified.